Trouble Shooting- S2

Trouble Shooting

Due to the complex nature of telecommunication systems and how each is uniquely set up, results may vary. If the problem still persists, contact our technical support. Please have the following information available: Name, order number, type of phone you are using, phone/internet service provider and the type of services ( example: ATT POTS w/ DSL internet), and the description of the problem(s). 


No Caller ID on the (a)phone or the (b)Sentry.

-(a) If the phone is connected to Sentry ‘in series’, switch to ‘parallel’ using a phone splitter. -(a)(b) Household with multiple phones connected to a wall jack might have to remove a phone if the ringer equivalence number (REN) exceeds the service providers limit. Usually from 3-5 REN. REN are usually located on the bottom of the base of the telephones. -(a)(b) With DSL internet services, try removing the filter or adding extra filters to the line up (connect the filters back to back).

The screen is blank or dim.

- Press the HOME button and wait 2 seconds, then press and hold UP button for 4-5 seconds and gently tap UP several more times until the the screen reappears with the LCD settings. Choose the setting acceptable to you. This might require several attempts.
-If the screen is still blank or dim, replace batteries.

Callers are not getting to voice mail.

- Only callers on the White List can leave a voice mail. We recommend setting the Sentry to OFF mode when you are expecting an important call or if you are going to be away from the residence.

White List callers are getting the message prompt.

- Check to make sure their numbers are inputted correctly. Once they press “0”, their number should automatically be saved on to the white list. 
Pressing “0” does let the caller through.
- Turning the ringer on the Sentry will solve the issue. On the home screen, press and hold DOWN button until the RINGER ON/OFF appears on the screen. Press DOWN to toggle ON/OFF.

My phone has no dial tone; making noises , line in use.

- Unplug the wires and remove the batteries. Wait 3 minutes and reconnect the wires and re-install the batteries. Make sure the wires are correctly connected. 
- Switch connections, from series to parallel or vice versa.
- With DSL internet services, try removing the filter or adding extra filters to the line up (connect the filters back to back).
- If you are using a phone less than REN .3, connecting a phone with a REN .8 or higher will fix this issue.

Buttons freezing.

- Unplug the wires and remove the batteries. Wait 3 minutes and reconnect the wires and re-install the batteries. 
- With DSL internet services, try removing the filter or adding extra filters to the line up (connect the filters back to back).